Privacy policy
Last updated: March 26, 2026
Privacy Policy
At Clyn we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights as a customer.
Who We Are Clyn is an independent womenswear brand based in the UK. We operate clynlondon.com, powered by Shopify. You can contact us at info@clynlondon.com or write to us at 17 Belmont Road, Wallington, SM6 8TE.
What Information We Collect We may collect the following information when you use our site or place an order:
- Contact details — name, email address, phone number, billing and shipping address
- Payment information — processed securely via Shopify. We do not store your full card details
- Account information — username, password, preferences
- Order information — items purchased, returns, exchanges, transaction history
- Device and usage information — IP address, browser type, how you navigate our site
- Communications — any messages you send us
How We Use Your Information We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing emails — you can unsubscribe at any time
- Improve our website and shopping experience
- Prevent fraud and keep your account secure
- Comply with our legal obligations
Who We Share Your Information With We only share your information where necessary:
- Shopify — our ecommerce platform
- Royal Mail and DHL — to deliver your orders
- Payment processors — to handle transactions securely
- Marketing partners — only where you have consented
- Legal authorities — where required by law
We do not sell your personal information to third parties.
Your Rights If you are based in the UK or European Economic Area you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict how we process your information
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights please contact us at info@clynlondon.com. We will respond within 30 days.
Cookies Our website uses cookies to improve your browsing experience and to help us understand how our site is used. You can manage your cookie preferences through your browser settings.
Data Retention We retain your personal information for as long as necessary to fulfil your orders, comply with legal obligations, and resolve any disputes.
International Transfers If your information is transferred outside the UK or European Economic Area we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.
Children Our site is not intended for children under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us For any privacy questions or to exercise your rights:
Email: info@clynlondon.com